Motor Breakdown Insurance
0800 030 4815
Motor Breakdown Insurance is provided by Intana Assistance

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Data Protection Notice

Please read this notice carefully as it contains important information about our use of your personal information.

In this notice, we and us and our mean Ageas Insurance Limited. Your personal information means any information we hold about you and any information you give us about anyone else. You should show this notice to anyone else insured or proposed to be insured under your policy as it will also apply to them.

You must take reasonable care to ensure you provide us with accurate and complete information. Please note that if you give us false or inaccurate information this could give us the right to avoid your insurance policy or it could impact your ability to claim.

Sensitive Information

Some of the personal information that we ask you to provide is known as "sensitive personal data". The sensitive personal data we collect may include information relating to health issues, and any criminal convictions. We need to use sensitive personal data to provide you with quotes, arrange and manage your policy and to provide the services described in your policy documents (such as dealing with claims).

Cookie Information

We may obtain information about the text size that you are using to view our site by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. This will help us to improve our site and to deliver better a service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies, however, if you disable cookies the site may not work.

How We Use Your Personal Information

We are part of the Ageas group of companies. We may share your personal information with other companies in the group for any of the purposes set out in this notice. If you want to know more about the Ageas group please go to www.ageas.co.uk.

We will also share your personal information with Age UK Enterprises Limited which is the commercial arm of the Charity Age UK (registered charity no. 1128267) and forms part of the Age UK Group, as well as anyone acting on their behalf.

We will use your personal information to arrange and manage your insurance policy, including handling underwriting and claims and issuing renewal documents and information to you or your insurance arranger. We will also use your personal information to assess your insurance application and provide information to credit reference agencies.

We may have to share your personal information with other insurers, statutory bodies, regulatory authorities, our business partners or agents providing services on our behalf and other authorised bodies.

We will share your personal information with others:

  • if we need to do this to manage your policy with us including settling claims;
  • for underwriting purposes, such as assessing your application and arranging your policy and at renewal stage including;
  • providing your (or any person included on the proposal) driving licence number to the DVLA to confirm licence status, entitlement and relevant restriction information and endorsement/conviction data. Searches may be carried out prior to and at any point during your insurance policy including any mid-term adjustment and renewal stage. (For details relating to information held about you by the DVLA please visit www.MyLicence.org.uk.)
  • search your (or any person included on the proposal) 'No Claims Discount' ("NCD") details against a No Claims Discount database ( to obtain information in relation to your NCD entitlement. Such searches may be carried out against driving licence number, name, date of birth, Vehicle Registration Mark ("VRM") and or post code. (A search of the driving licence number with the DVLA or against the NCD Database should not show a footprint against the driving licence.)
  • for management information purposes;
  • to prevent or detect crime, including fraud (see below);
  • if we are required or permitted to do this by law (for example, if we receive a legitimate request from the police or another authority); and/or
  • if you have given us permission.

You can ask for further information about our use of your personal information. If you require such information, please write to the Data Protection Officer at the address set out below.

Preventing And Detecting Crime

We may use your personal information to prevent crime. In order to prevent crime we may:

  • check your personal information against our own databases;
  • share it with fraud prevention agencies. Your personal information will be checked with and recorded by a fraud prevention agency. Other companies within the financial services industry may also search such fraud prevention agencies when you make an application to them for financial products (including credit, savings, insurance, stockbroking or money transmission services). If such companies suspect fraud, we will share your relevant personal information with them. The information we share may be used by those companies when making decisions about you. You can find out which fraud prevention agencies are used by us by writing to our Data Protection Officer at the address set out below; and/or
  • share it with operators of registers available to the insurance industry to check information and prevent fraud. These include the Claims and Underwriting Exchange Register administered by Insurance Database Services Ltd and the Motor Insurance Anti-Fraud and Theft Register. We may pass information relating to your insurance policy and any incident (such as an accident, theft or loss) to the operators of these registers, their agents and suppliers.
  • share it with the Motor Insurance Database (MID) which may be used to establish whether a driver is insured to drive a vehicle and/or for preventing or detecting crime. If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information. You can find out more at www.mib.org.uk.
  • undertaking searches against your (or any person included on the proposal) driving licence number against details held by the DVLA to confirm your licence status, entitlement and restriction information and endorsement/conviction data.
  • search your (or any person included on the proposal) NCD details against a No Claims Discount database to obtain information in relation to your NCD entitlement. Such searches may be carried out against your (or the relevant person included on the proposal) driving licence number, name, date of birth, Vehicle Registration Mark ("VRM") and or postcode.

Dealing With Others On Your Behalf

If you have given us express consent to deal with another person on your behalf to help you manage your insurance policy, subject to answering security questions correctly, we will deal with that other person if they call us on your behalf in connection with your policy or a claim relating to your policy.

Monitoring And Recording

We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud. We may also use CCTV recording equipment in and around our premises.

Further Information

You are entitled to receive a copy of any of your personal information we hold. If you would like to receive a copy, or if you would like further information on, or wish to complain about, the way that we use personal information, please write to the Data Protection Officer at Ageas Insurance Limited, Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3YA giving your name, address and insurance policy number. We may charge you a small fee for this.

If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you must let us know as soon as possible.

You have the right to complain to the Information Commissioner's Office at any time if you object to the way we use your personal information.

Age UK Enterprises

Age UK Enterprises will use your personal information for marketing and research purposes and share it with other companies and/or charities within the Age UK Group unless you have told Age UK Enterprises you do not want them to do this. You can tell Age UK Enterprises at any time that you do not want them to use your personal information for marketing and research purposes by phoning 0800 107 8977 or writing to: FREEPOST Age UK Enterprises, London WC1H 9NA.

Age UK Enterprises will not share any of the personal information they hold about you with other companies if you have told them you do not want them to do this, unless the information is needed to help prevent fraud or they are required do to so by law.

You are entitled to receive a copy of the personal information Age UK Enterprises hold about you. If you would like to receive a copy, or would like further information about, or would like to complain about the way that they use your personal information please write to the Data Protection Officer, FREEPOST, Age UK Enterprises London WC1H 9NA.